ak10 Terms and Conditions
Please read the following terms carefully before using this platform — they form a legal agreement between you and ak10.
Table of Contents
By accessing or using the ak10 platform (https://ak10.cam), you are considered to have accepted all the terms and conditions described below. This document is a legal agreement — please do not create an account or use any service without reading it in full.
These terms and conditions apply to users in Bangladesh. If you do not agree with these terms, please refrain from using this platform. For any questions, you may contact us at [email protected].
General Provisions
ak10 is an online casino and betting platform that provides services to users in Bangladesh. These terms and conditions ("Terms") apply to all products, services, games and promotions on the platform.
In these Terms, "we", "us" or "ak10" refers to the entity operating the platform. "You" or "user" refers to any person registered on or accessing the platform.
1.1 Effective Date of Terms
These Terms are effective from the date of the latest update. If you access the platform for the first time or create an account, you are considered to have automatically accepted these Terms. Clicking the "I agree to the terms" checkbox at registration makes this agreement legally binding.
1.2 Language and Interpretation
The Bengali version of these Terms is authoritative. In the event of any dispute over interpretation, the Bengali text shall be considered final. If any term seems unclear, write to [email protected] for clarification.
These Terms must be read together with our Privacy Policy and Responsible Gaming policy — both are part of this agreement.
Eligibility and Registration
2.1 Age Requirement
ak10 services are available only to persons aged 21 or above. By registering, you confirm that you are at least 21 years old. We may request valid identification at any time to verify your age. Providing a false age will result in immediate account closure and the balance may be forfeited.
2.2 One Person, One Account
Each individual may create only one account. If a person is found to hold multiple accounts, they will be flagged as "duplicate accounts" and all accounts may be closed.
2.3 Providing Accurate Information
At the time of registration, you must provide accurate, complete and up-to-date information. The following details are mandatory:
- Full name (as per national identity card)
- Active mobile number
- Valid email address
- Date of birth
- Payment method details (bKash, Nagad, Rocket or Upay number)
If false or misleading information is provided, we may suspend account verification or close the account.
2.4 Verification Process (KYC)
For large withdrawal amounts or certain activities, we may request identity verification (Know Your Customer — KYC). This process may require submission of a copy of your national identity card, driving licence or passport. Withdrawals may be delayed until KYC is completed.
Please note: to update any information after registration, contact the support team — the option to change it directly may not be available.
Account Management
3.1 Password and Security
You are solely responsible for keeping your account password completely confidential. Do not share your password with anyone. You are responsible for all activities carried out from your account — even if done by someone without your permission.
If you believe your account security has been compromised, notify us immediately at [email protected] and change your password.
3.2 Account Balance
Funds held in your account are not the same as a bank deposit — they are funds held for gaming purposes. No interest or profit applies to the balance. A management fee may apply to inactive accounts (no activity for more than 180 days).
3.3 Account Transfer Prohibited
Transferring an account or its balance to another person is strictly prohibited. If any such transaction comes to our attention, the accounts involved will be closed.
Deposits and Withdrawals
4.1 Deposit Methods and Limits
The following payment methods are currently accepted at ak10:
| Payment Method | Minimum deposit | Minimum Withdrawal | Withdrawal Time |
|---|---|---|---|
| bKash | ৳500 | ৳800 | 30 minutes – 3 hours |
| Nagad | ৳500 | ৳800 | 30 minutes – 3 hours |
| Rocket | ৳500 | ৳800 | 30 minutes – 3 hours |
| Upay | ৳500 | ৳800 | 30 minutes – 3 hours |
4.2 Deposit Guidelines
- Deposits must be made only from a payment account registered in your name.
- Deposits through third parties are not accepted and will be returned.
- Once a deposit is successfully verified, it will generally be credited to your account within a few minutes.
- Cryptocurrency, cheques or cash are not accepted.
4.3 Withdrawal Guidelines
Withdrawal requests are generally processed within 30 minutes to 3 hours. When making a withdrawal, please ensure the following:
- The destination account for the withdrawal must be registered in your name.
- If an active bonus is in place, withdrawals may be restricted until the wagering requirement is met.
- Withdrawals may be delayed for verification in the case of unusual activity.
- The maximum withdrawal limit may depend on your VIP level and account verification status.
4.4 Failed Transactions
If a deposit or withdrawal fails due to a technical issue, contact us at [email protected] with the transaction details. We will investigate the matter within 24 hours.
Warning: if money laundering or any illegal financial activity is suspected, we are legally obliged to immediately suspend the account and notify the relevant authorities.
Bonuses and Promotions
5.1 Welcome Bonus
New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. The following conditions must be met to receive this bonus:
- A minimum deposit of ৳500 must be made.
- The bonus amount must be wagered 15 times (15x) before it can be withdrawn.
- There may be a set time limit for completing the wagering requirement.
- Different games may contribute at different rates towards completing the wagering requirement.
- The same individual or multiple members of the same household may not claim this bonus more than once.
5.2 General Bonus Terms
The following general conditions apply to all bonuses and promotions:
- Bonus funds are not transferable to another account.
- If any misuse or manipulation of a bonus is detected, the bonus will be cancelled.
- We reserve the right to modify, suspend or cancel bonus offers at any time.
- In any dispute relating to bonuses, ak10's decision is final.
5.3 VIP Program
The ak10 VIP program has three tiers. Weekly cashback benefits increase as you move to a higher tier:
- Bronze: up to 0.4% weekly cashback.
- Silver: up to 0.8% weekly cashback.
- Gold: up to 1.2% weekly cashback.
Higher VIP tiers can be reached through regular and active play. ak10's decision on VIP tier assignment and changes is final.
Gaming Rules
6.1 General Gaming Rules
ak10 offers various gaming options including slots, casino games and sports betting. The following rules apply to all games played on the platform:
- The Random Number Generator (RNG) technology used to determine game outcomes is verified.
- Each game has its own rules — please read them before playing.
- If a game is cancelled due to a technical error, the bet will be refunded.
- Running the same account on multiple devices at the same time is prohibited.
6.2 Betting Limits
Each game has minimum and maximum betting limits, which are displayed in the game interface. Additional betting limits may apply when using a bonus.
6.3 Technical Issues
If a game is interrupted mid-session due to a lost internet connection or device failure, the game will resume from the last saved state. We are not responsible for issues caused by the client's device or internet connection.
In any gaming dispute, the server log record will be considered the final evidence.
Prohibited Activities
The following activities are strictly prohibited on the ak10 platform and, if detected, will result in immediate account closure:
- Creating multiple accounts to claim bonus benefits (bonus abuse).
- Using software, bots or automated systems to play games.
- Attempting to influence game outcomes by colluding with other users.
- Attempting to hack or intrude into the platform's software or systems.
- Using the platform for money laundering or any other illegal financial activity.
- Harassing, threatening or inappropriate behaviour towards other users.
- Creating an account using a false identity or another person's details.
- Exploiting technical errors to gain an advantage on the platform.
In cases of prohibited activity, ak10 reserves the right not only to close the account but also to forfeit any winnings received and to take legal action.
Privacy and Data
Details on how your personal information is collected, used and protected are set out in our Privacy Policy. The key points are as follows:
- Your personal information is used only for service delivery, verification and legal compliance.
- Your information is kept secure using SSL encryption technology.
- Your information is not shared with third parties except where required by law.
- You can request access to or deletion of your data — however, some information must be retained for legal reasons.
To learn about cookies and tracking technologies, see our Privacy Policy.
Limitation of Liability
9.1 Service Availability
We strive to keep the ak10 platform running at all times, but temporary interruptions may occur due to technical maintenance, server upgrades, or unforeseen circumstances. We are not liable for any potential losses caused by such interruptions.
9.2 Limit on Damage Claims
If actual losses due to technical errors or service disruptions are proven, our maximum liability will be limited to the amount of the transaction in question. Claims for indirect, incidental, or consequential damages are not accepted.
9.3 Third-Party Services
The game providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt, etc.) and payment providers that ak10 works with have their own terms and conditions and policies. ak10 is not directly liable for failures in their services.
Responsible Gaming
ak10 firmly believes in responsible gaming. Gaming is for entertainment, not as a reliable means of earning income. To keep yourself safe, follow the points below:
- Set a weekly or monthly spending limit for yourself.
- Never place bets with borrowed money or emergency savings.
- If you feel gaming is getting out of your control, take a break immediately.
- Contact the support team for self-exclusion or deposit limits.
For more details, visit our Responsible Gaming page.
If you or someone you know appears to be suffering from a gaming addiction, seek professional help immediately. Our support team is available 24/7 in Bengali to assist you.
Account Suspension & Closure
11.1 Our Right to Close Accounts
We reserve the right to suspend or close an account without prior notice for any of the following reasons:
- Violation of any clause of the terms and conditions.
- Participation in prohibited activities.
- Providing false identity or information.
- Legal orders or requests from regulatory authorities.
- Extended periods of inactivity.
11.2 Closure Request by the User
You may request to close your account at any time. To do so, email [email protected]. Any balance remaining before the account is closed (excluding bonuses where wagering requirements have not been met) is withdrawable.
11.3 Data After Closure
Even after an account is closed, your transaction data may be retained for a specified period for legal and accounting purposes.
Changes to Terms
We reserve the right to change or update these terms and conditions at any time. For significant changes, we will:
- Publish a notice on the platform.
- May send update information to your registered email.
- Change the "Last Updated" date at the top of this page.
If you continue to use the platform after changes have been made, you will be considered to have accepted the updated terms and conditions. Therefore, it is recommended that you visit this page regularly.
12.1 Dispute Resolution
For any dispute relating to these terms and conditions, please first try to contact our support team directly. We will work toward a fair and prompt resolution.
12.2 Contact
If you have any questions or comments about these terms and conditions, please contact us:
- Email: [email protected]
- Live Chat: Active 24/7 in Bengali
Along with these terms and conditions, please also read our Privacy Policy, Responsible Gaming and FAQ pages.
Get Started by accepting the terms
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